Thank you to those that joined us for the Managing Incidents and Investigations in Maximo session we hosted with Port Waratah Coal Services.

A Special Thank You​​

A sincere thank you to Scott Taylor from Port Waratah Coal Services for sharing their experience and insights into their Maximo journey. Attendees gained a clear understanding of how Port Waratah have managed several thousand incidents since 2020, where Scott offered a real-world perspective that many organisations could relate to and learn from.

Event Recap and Key Takeaways​

The session highlighted the importance of capturing incidents at the point of occurrence, automating stakeholder engagement, and ensuring actions are tracked through to completion to maintain accountability. A strong emphasis was placed on identifying root causes, maintaining data integrity and governance, and improving visibility across the entire process. The session also addressed common challenges associated with disconnected tools, such as inconsistent data and limited tracking, and shared practical lessons learned to support continuous improvement of HSE processes.

Key point to remember:

Regular reviews of your current incident management processes can help identify gaps in visibility or tracking earlier and assist with your overall structured workflow.